📜 Warranty Policy (Physical Products)

Last Updated: [20th March, 2026]

Welcome to Padma Buy. This Warranty Policy explains the warranty coverage applicable to selected physical products sold on our platform.

🛠 Warranty Coverage

Warranty is applicable only to selected products, mainly:

• Electronics and gadgets
• Electrical items
• Selected branded products

📌 Products with warranty will be clearly mentioned on the product page.

⏱ Warranty Period

• Warranty period varies depending on the product
• It will be mentioned on the product page or invoice

📌 Warranty starts from the date of delivery

✅ What is Covered

Warranty covers:

• Manufacturing defects
• Technical faults under normal use

❌ What is NOT Covered

Warranty does NOT cover:

• Physical damage (broken, cracked, water damage, etc.)
• Damage caused by misuse, negligence, or improper handling
• Unauthorized repair or modification
• Normal wear and tear
• Missing packaging or accessories

🔄 Warranty Claim Process

To claim warranty:

1. Contact our support team
2. Provide order details and issue description
3. Share proof (image/video if required)

📌 After verification, further instructions will be provided

🚚 Warranty Service Handling

• Customer may need to send the product to our service point
• Delivery charges may apply depending on the case

👉 If the issue is valid:

• Repair or replacement will be provided

💰 Charges

• If the issue is covered under warranty → Free service
• If not covered → Service charge may apply

⚠️ Important Notes

• Warranty is applicable only for eligible products
• Invoice/receipt is required for warranty claims
• Padma Buy reserves the right to accept or reject any claim after inspection

🧾 Multi-Brand Responsibility

Padma Buy operates as a multi-brand platform.

Warranty service may be provided by:

• SA Super Shop
• Or respective product supplier/brand

📞 Contact Us

For warranty-related support, please contact us through our official contact page.